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DAILY LIFE  日常生活

Suppressed Emotions 抑制情绪



Getting yelled at at work, it has repercussions. For one, the suppressing of our emotions is like a pent-up volcano, and it is just waiting to explode anytime. 🌋 I know that I told you a million times to accept your fate, but I myself had to go through life before I learnt how to keep my sanity in check. Suppressed emotions will drive anyone insane! It’s terrible having to still be nice when customers are yelling and cursing at you, but what can we do but to keep quiet and hold back our retaliatory words? Remember I told you in my ‘Survivor Chic _____ series to forget about your dreams, your ideals and your pride when you need to keep the job that pays you. Being practical and realistic will keep you going! The good news is that you are not alone. Ask anyone who works in ‘Customer Service’ department, and they will tell you how immune and thick-skinned they have become, after being yelled at and cursed at everyday. 😏🏳

在工作中被大吼大叫,会产生不良影响。首先,抑制我们的情绪就像一个被压抑的火山,它随时都会爆炸。我知道我已经告诉过你一百万次接受你的命运,但在我学会如何保持我的理智之前,我必须经历人生。压制的情绪会使任何人疯狂!当客户对你大喊大叫,诅咒你时,你还必须对他们客气. 除了保持安静并阻止我们的报复性话语,我们能做些什么? 记得我在’Survivor Chic _____系列’中告诉过你,当你需要保留付给你的工作时,你就要忘记你的梦想,你的理想和你的尊严。实际和现实会让你继续前进!好消息是你并不孤独。问一问任何在“客户服务”部门工作的人,他们会告诉你,在每天被大吼大叫并且受到诅咒之后,他们变得多厚脸皮。



I don’t understand what was going on. Why did God arrange for me to work in this stupid job in “Credit Control” department? At that time, we were working for a small local company, and the CEO of that company was trying to expand the company big. As long as he had the vision, he would press on with his idea no matter that the back-end and the IT department was not 100% ready yet. On hindsight, I think I’m quite like that CEO (haha, thick-skinned me!), because he said we only needed 70% readiness, and the rest of the 30%, his team would fire-fight all the way! 😅 Remember I said in ___ that too much planning can backfire on you? 🙌 I sure think like Mr CEO! 😂 Of course at that time, I thought him an ass 🐴, but now I know why he was hired for the job! His results showed! 👍💯 So as I said earlier, for my husband and me, our shy and quiet personalities meant that our jobs were a huge mismatch! I said in ____ that I was ‘naturally’ very quiet and sometimes I became sullen, well, I could not present that side of me in the office. Could I? 🙄 I had to keep my job no matter what it took! 🤐🤐🤐 So I had to be courteous to the customer, and I had to tell him that I valued his business (never mind that he did not pay the company for use of our services!) Even my Manager was polite and courteous, and she said: “Sorry, sorry, sorry” all the time, so that was the direction she set for her team. I remember that there were occasions when even though the customer was a bad debt, she still had to write an apology to the customer, and offer him a $2 cashcard as a token of our goodwill! 😱 I asked her once why we had to do that, and she told me that it was not a matter of the $2 cash card, but that some customers just want to feel important. And in her opinion, it was better to keep matters low key 🤐🤐🤐, than to have the customer escalate it to the CEO, or the media, or whichever channels they could take to blow up a small matter!!! 💣💣💣💥All that mattered was that the company’s reputation was good and intact!

So guess what happened? Of course it was ‘monkey 🐒 see, monkey 🐒 do’ for me! Whilst I was on my best behaviour at work 👼,  I was the ‘devil’ 🦂 outside of work! I figured that other people were also stuck in the same predicament as me, and they also had to keep their jobs no matter what! So as long as things did not go my way (for e.g. when I felt that the salesperson was providing sub-standard service to me), I would scream 🗣💥and shout 🗣💥at the top of my voice at the salesperson. And if the customer service personnel over the phone could not solve my matter on the spot, I knew that if I wanted to get my way, I would have to escalate to their Manager. I sure learnt all the bad things in my “Credit Control” job!!! 😅 I learnt how to complain, and I also learnt what kind of ‘obscenities words and vulgarities words’ I could use to get my way! As I said, it was ‘monkey 🐒 see, monkey 🐒 do”. Even towards my husband, I could not hold back. I remember there was one time we were at the travel agent (at that time, travel agencies were not as ‘regulated’ as they are now, and there was no Casetrust kind of thing), and the service staff insisted we pay up our booking in full, even though the tour departure was not confirmed. I just lost my cool and yelled like crazy, in front of all those people in the agency! My husband and my sister, who was with me then, I remember they gave me a imploring look to stop ⛔, but I just couldn’t! I behaved exactly as I was treated in my job!!! Try as I might on that occasion, but I just couldn’t stop! 😱 It was like all the pent-up frustrations and the anger and the hopelessness just came out in angry words!!! 😠😡😭😭😭 In my mind, I thought 💬: Why should I give her a break? Does anyone give me a break when I am getting scolded at work? No.  So why should I? Suppressed emotion angry

Of course I am not telling you this story to show-off what a loser I was. But continue reading my story, and I will tell you how Feng Shui helped me to change my angry loser attitude around. Feng Shui can help you even in handling people matters. Today, all the service staff (e.g. facial therapist, massage therapist, shop owners, to name a few) who service me love me. They 💞love💞 me, and of course they love my business! 😂 Because I am very good and very kind to them, and I am also generous, and I always say “thank you, thank you, thank you so much! (even though they are just doing their job)”. As a matter of fact, many service staff have become friends of mine who I even travel with! ✈ Thank you, good Feng Shui, for helping me to get my sanity back, and for giving me a peaceful and loving life back 🕊. I’m so grateful! 🙏


我不明白发生了什么事。为什么上帝安排我在“信贷控制”部门干这种愚蠢的工作?当时,我们正在为一家当地小公司工作,该公司的首席执行官正在努力扩大公司规模。只要他有远见,不管后端和IT部门还没有做好百分百准备,他都会坚持自己的想法。事后看来,我认为我非常喜欢这位CEO(哈哈,厚颜无耻的我!),因为他说我们只需要百分七十的准备,剩下的百分三十,他的团队就会一路火拼!还记得我在___说过太多计划会对你产生反效果吗?我和总裁的想法是一样!当然,那时候,我认为他是个混蛋,但现在我知道他为什么被雇用了!他的成绩是有目共睹!正如我刚才所说,对于我和我的丈夫,我们害羞和沉默的个性意味着我们的工作和个性是不匹配!我在____中说过,我是天生比较安静,有时候我变得很沮丧,但是,我不能在办公室里呈现我的那一面。我可以吗?无论发生什么事,我都必须继续工作!所以我必须对客户很有礼貌,我不得不告诉他我重视他的业务(即使他没有付钱给公司使用我们的服务!)连我的经理也要很有礼,她说: “对不起,很抱歉”,所以这就是她为她的团队设定的方向。我记得有些时候,即使客户是坏账,她仍然不得不向顾客道歉,并向他提供两元现金卡作为我们的礼物。我曾问过她为什么必须这样做,她告诉我说这不是两元现金卡的问题,应为有些客户只是想让自己感到重要。并且她认为,最好保持低调,而不是让客户投诉到总裁或媒体,或者他们可以采取的任何渠道来把小事变大。最重要的是我们公司的声誉完好无损。
那么猜猜发生了什么?当然这是’猴子看,猴子学’!虽然我在工作中处于最佳状态,但我却是工作之外的’魔鬼’!我发现其他人也陷入了和我一样的困境,他们也不得不继续工作!所以只要事情没有按照我的方式进行(例如当我觉得销售人员向我提供的是不合标准的服务时),我会对销售人员大吼大叫。如果通过电话的客户服务人员无法现场解决我的问题,我知道如果我想要按照自己的方式行事,我将不得不升级到他们的经理。我在“信用控制”工作中学到了所有不好的东西。我学会了如何投诉,并且我也学会着么用’低俗词语’来达到目的!正如我所说的那样,这是’猴子看,猴子学’,甚至对我的丈夫来说,我也忍不住了,我记得曾经有一次我们在旅行社(当时旅行社不像’受管制’,并且没有Casetrust),服务人员坚持要我们全额支付我们的预订费,即使旅行出发没有得到确认。我刚刚失去了我的酷就在所有人中大喊大叫! 我的丈夫和我的妹妹,当时和我在一起,我记得他们给了我一个恳求的目光停下来,但我不能!我的行为与我在工作中的待遇完全相同!我尝试了,但我无法停止!这就像所有被压抑的挫折,愤怒和绝望刚刚出现在愤怒的话语!在我看来,我想:为什么我应该给她喘一口气?当我在工作中受到责骂时,有没有人给我一个机会?不,那我为什么要呢?
当然,我并没有告诉你这个故事来展示我是一个失败者。但请继续阅读我的故事,我会告诉你,风水如何帮助我改变我失败者的态度。风水可以帮助你处理人事问题。今天,服务我的所有服务人员(例如面部治疗师,按摩师,店主,等等)爱我。他们爱我,当然他们更爱我的生意!因为我对他们非常好,对他们非常友善,而且我也很慷慨,而且我总是说:“谢谢你,谢谢你,非常感谢你!”(尽管他们只是在做他们的工作)“。事实上,许多服务人员已经成为我的朋友,我甚至与他们一起旅行!谢谢你,风水好,帮助我恢复理智,让我恢复和平和热爱生活。我很感激!